National Redress Support Service

Our contact details:

Phone: 02 4578 4190

Mobile: 0448 053 365

If you don’t get us right away, please leave a message and we will get back to you soon

Email: counsellor@womenscottage.org.au

Apart from the information below, we have a clear and concise video that tells you all about our Scheme. Please click here to view it.

National Redress Support Service

The National Redress Scheme offers:
  • Access to counselling
  • Acknowledgement and apology from the institution
  • Redress Payment
  • The National Redress Scheme funds support services to assist applicants through the process. The Women’s Cottage is a support service. A full list of services can be found on The National Redress Scheme website.
  • Our National Redress Support Service offers FREE support to all women interested in the National Redress Scheme. Our Redress Support workers, Angie, Sarah, and Kelly have 45 years’ combined experience working with people, working with women and children who have experienced abuse.
    We are here to support women through their application journey.
    We warmly welcome women who would like to know if they can apply for Redress.
    We support women who are looking at their options and deciding whether to apply.
    We offer whatever kind of support needed to make the application, including literacy and emotional support.
    We connect you to free specialist legal and financial advice that may be needed to complete your application.
    We can continue to support you through the application process, whilst waiting for an outcome and after an offer is made.
    We support women from Parramatta to Lithgow and we are also happy to assist women outside of this area to find support.
    Link to the Australian Government's National Redress Scheme
    Women's Cottage flyer
    Information for Aboriginal women
    Meet our Workers LINK TO VIDEO
    National Redress Scheme Free Call Line: 1800 737 377
    • Q - HOW LONG WILL THIS TAKE?
    A – People can take as much time as they need to complete their application within the life of the Scheme, which finishes in 2027.
    Once an application is submitted it may take between 3 and 12 months to process.
    Once an offer has been received the applicant will have up to 6 months to consider it.

    • Q – HOW CONFIDENTIAL IS IT?
    A – You choose what you want to tell us, and your information is kept completely confidential within our small Redress Team.
    Once your application has been submitted to the Scheme, they are under strict confidentiality rules- For more information see the National Redress Scheme website nationalredress.gov.au/about/protect-your-information

    • Q – WHO CAN APPLY?
    A- A person who:
    Experienced sexual abuse under 18 years of age and an institution was responsible for bringing them into contact with the person who abused them.
    For more information see the National Redress Scheme website nationalredress.gov.au/applying/who-can-apply
    • Q – HOW MUCH WILL I GET?
    A – This depends on what happened and in what circumstances. The maximum amount possible is $150,000.

    • Q – DO I HAVE TO GO TO COURT?
    A – No you do not. You just have to fill in an application form.